Privacy Policy

1. Information We Collect
We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Mailing address
• Any information submitted through contact forms or service inquiries

Health-Related Information (Voluntarily Provided)

As a non-medical home care provider, you may choose to share limited health-related information to help us better understand your care needs. This information is used strictly for care coordination purposes.

Automatically Collected Information

• IP address
• Browser type
• Device type
• Pages visited and time spent on our website

2. How We Use Your Information

We use your information to:

• Respond to inquiries and service requests
• Coordinate and provide home care services
• Communicate with you regarding services, scheduling, or updates
• Improve our website and user experience
• Maintain internal business records

3. How We Share Your Information

We do not sell your personal information.

We may share your information only:

• With employees or caregivers as necessary to provide services
• With trusted third-party service providers (such as website hosting or communication platforms)
• When required by law or to protect our legal rights

4. Third-Party Communication Services

We use third-party communication providers, including Ooma Office, to facilitate phone calls, voicemail, and messaging services.

When you contact us:

• Your phone number and call details may be processed by these providers
• Voicemail messages may be stored and transcribed
• Calls may be recorded for quality assurance and training purposes (if applicable)
• These providers operate under their own privacy policies. We take reasonable steps to work with providers that maintain appropriate data protection standards.

5. Mobile Information & Text Messaging Privacy

Texas Personalized Care respects your privacy regarding mobile communications.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you choose to communicate with us via text message:

• Message and data rates may apply
• Message frequency may vary based on your interaction with us
• You may opt out at any time by replying “STOP”

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve website functionality

You can adjust your browser settings to disable cookies if you prefer.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure.

8. HIPAA & Health Information Disclaimer

Texas Personalized Care provides non-medical home care services and is generally not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA).

However, any health-related information you provide will be handled with discretion and used only for care coordination and service planning.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Your Privacy Rights

You may have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of communications

To exercise these rights, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Texas Personalized Care

• 1040 Schlipf Rd IE-2 Katy, TX 77493
• Office@texaspersonalizedcare.com
• (832) 844-6988
• texaspersonalizedcare.com